{"id":2067,"date":"2022-11-07T15:54:53","date_gmt":"2022-11-07T15:54:53","guid":{"rendered":"http:\/\/10.92.12.131:20780\/?p=2067"},"modified":"2025-01-13T17:41:07","modified_gmt":"2025-01-13T17:41:07","slug":"help-desk-automation-nuovo-innovativo-servizio","status":"publish","type":"post","link":"https:\/\/www.idearespa.eu\/en\/help-desk-automation-nuovo-innovativo-servizio\/","title":{"rendered":"Help Desk Automation: new innovative service"},"content":{"rendered":"<p>IdeaRE has introduced a new and innovative service of <strong>Help Desk Automation<\/strong>with the dual objective of:<\/p>\n<ul>\n<li>reduce intervention times<\/li>\n<li>optimise the use of resources involved in the service process towards its customers.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>IdeaRE has introduced a new and innovative Help Desk Automation service, with the twofold aim of: reducing intervention times optimising the use of resources involved in the assistance process towards its customers.<\/p>","protected":false},"author":3,"featured_media":2065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-2067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-notizie"],"_links":{"self":[{"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/posts\/2067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/comments?post=2067"}],"version-history":[{"count":8,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/posts\/2067\/revisions"}],"predecessor-version":[{"id":2075,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/posts\/2067\/revisions\/2075"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/media\/2065"}],"wp:attachment":[{"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/media?parent=2067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/categories?post=2067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.idearespa.eu\/en\/wp-json\/wp\/v2\/tags?post=2067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}