Managing your home in public housing becomes simpler and more immediate thanks to My ERP, the new application made available by Roma Capitale. Available on the Apple Store and Google Play Store, this innovation is part of the process of digitisation of public services, facilitating the management of utilities and housing reports.
A Collaboration Project
My ERP was born from the synergy between the Heritage and Housing Policies Department, the Digital Transformation Department, Risorse per Roma and AequaRoma. The development of the application is part of the Atlante project, aimed at modernising the management of the properties of Roma Capitale.
Quick Access and Key Features
To access the app, it is sufficient to authenticate with SPID, with no further registration required. Once logged in, users can:
- Consult bills issued
- Checking the status of payments
- Downloading the account statement
The intuitive interface allows you to have all the necessary information at your fingertips, improving efficiency in managing your utilities.
Tools for Better Communication
In addition to bill management, My ERP offers functionalities that foster a more effective dialogue between tenants and the administration:
- Fault Reportingpossibility to send requests for action by describing the problem and attaching photographs.
- Monitoring alertsReal-time updates on the progress of requests.
- Access to contractsConsultation and downloading of documentation relating to the assigned properties.
- Reception of official communicationsA dedicated section contains documents and useful information on accommodation and services.
- Invoice ManagementChecking credit notes and payment status in a transparent manner.
Greater Efficiency and Transparency
A specific area of the app allows you to send and monitor service requests, facilitating communication with maintenance services. Digital management of alerts reduces response times and improves the quality of the assistance offered.
A dedicated notifications section also provides immediate updates on alerts, deadlines and institutional communications, ensuring that tenants have constant access to relevant information.
Towards a Digital Management of Living
The digitisation of public housing services is a significant step towards more efficient and inclusive management. My ERP not only simplifies access to services, but also contributes to making the relationship between citizens and the administration more transparent and interactive.
The integration of the app with existing systems ensures operational continuity, while leaving users the option of also using traditional channels for user management. This approach aims to encourage a gradual transition to digital tools, without excluding those who prefer more conventional methods of interaction.
A More Accessible Future
The adoption of digital tools such as My ERP represents a model of innovation in the public sector, making life easier for tenants and improving the efficiency of property management. The aim is to make public housing more accessible and functional, through technological solutions that make everyday life easier for tenants.
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