REFGenius

Automated management of reports and requests

REFGenius is the intelligent system to receive, organise and respond to reports relating to properties.

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Schermata REFGenius su PC: voicebot AI e ticketing integrati in REFTree per gestione immobiliare 24/7

Automated and traceable assistance

Thanks to the integration of artificial intelligence, voicebots and tracking systems, Automate the ticketing process and improve the quality of service offered to tenants, users or technicians.
Every request is recorded, managed and archived in REFTree, ensuring operational continuity and transparency.

Mockup dell’app REFTree: dashboard per la gestione immobiliare.

Features and use cases

Key features

  • Automation of calls and ticketing.
  • Multilingual voicebot (Text-to-speech/Speech-to-text) and LLM domain.
  • Automatic routing towards the forms REFTree.
  • User recognition and historical interactions.
  • SLA, priorities and escalation intelligent.
  • Log complete and audit trail for compliance.

When to use it

  • Fault reports and technical support.
  • Virtual help desk 24 hours a day for administrations and tenants.
  • Automatic follow-ups e reminder on ticket.
  • Mass communications and information campaigns.

Turn reports into scalable processes

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