REFGenius is the intelligent system to receive, organise and respond to reports relating to properties.
Thanks to the integration of artificial intelligence, voicebots and tracking systems, Automate the ticketing process and improve the quality of service offered to tenants, users or technicians.
Every request is recorded, managed and archived in REFTree, ensuring operational continuity and transparency.
REFGenius is a system of IdeaRE for the automated handling of calls and requests. It is designed to digitise and structure interactions between users and the organisation.
Centralises communication flows, improving operational control of requests.
It serves to track, classify and manage interactions, reducing operational load and improving response times. It allows requests to be organised in a structured manner, avoiding dispersion and duplication.
Supports more efficient management of information flows between users and operators
It supports ticketing, alert sorting and management of operational requests.
It allows the automatic assignment of tasks according to defined rules and priorities.
It facilitates the monitoring of the status of requests throughout their management cycle.
It allows greater traceability of interactions and improved quality of service.
It reduces response times and increases the capacity to handle high volumes of requests.
It improves the user experience through clearer, more structured and monitorable processes.
It can be used in organisations with a high volume of requests and distributed management of interventions. It is particularly suitable for multi-site contexts and with multiple actors involved in operational management. It supports environments where continuity, traceability and rapid response are required.
